Frequently Asked Questions

WooDonkey is a SaaS dashboard that lets you manage one or more WooCommerce stores from a single place. It replaces 15+ separate plugins with native tools for promotions, gift cards, bundles, bookings, on-site search, popups & badges, email automation, AI content, and more.

Yes. You connect each store with one lightweight, auto-updating companion plugin. The dashboard is the brain; the companion plugin runs the storefront features on your site.

You get a 14-day free trial with no credit card required. Explore the full dashboard, connect a store, and try the tools before you subscribe.

It works with WooCommerce stores running the companion plugin. Storefront features depend on the plugin being installed and current, and can be affected by your theme, host, and payment gateway – so we recommend testing on your own store during the trial.

Yes. Multi-store is built in – depending on your plan you can connect 1, 3, or 10 WooCommerce stores to a single account and switch between them instantly, each shown in its own currency.

Not necessarily. WooDonkey replaces many third-party plugins natively, so the cleanest setup is to retire the ones it covers – running two tools for the same job can cause conflicts. (If you previously used WooDonkey’s own standalone plugins, such as Gift Cards or Smart Add-Ons, WooDonkey automatically stands down while the standalone is still active, so you avoid duplicates.) The trial is a good time to sort this out.

WooDonkey’s storefront components are lightweight and inherit your theme’s styling, so they blend in natively. As with any plugin, the real-world impact depends on your theme, host, and which features you enable, so it’s worth checking your store during the trial. The WooDonkey dashboard itself runs on fast edge infrastructure for quick loading.

A WooCommerce store on a reasonably current version of WordPress, plus our lightweight companion plugin installed and able to reach the dashboard. You connect your store and sync it during the guided setup.

A typical store stitches together 15+ paid plugins (around $1,000+/year) for automation, bulk editing, gift cards, bundles, bookings, search, waitlists, popups and badges, shipping rules, discounts, coupons, add-ons, and AI image editing. WooDonkey includes these natively.

Yes. Build no-code popups and floating badges to promote offers and announcements, choose exactly who sees them and when, and track what each one earns. See the Popups & Badges page for details.

Yes. Shoppers book events, appointments, and classes on your WooCommerce store. You manage occupancy, staff, packages, and the schedule in the WooDonkey dashboard. See Bookings for WooCommerce and How to set up and manage bookings.

Yes. Any promotion can show a badge on the product image and a deal banner below the product price, for every deal type, not just BOGO. Both are optional, fully customizable, and inherit your theme’s styling (they appear once the companion plugin is installed).

Most AI actions are manual or semi-automatic – you click to generate, and large bulk runs take minutes, not seconds. AI doesn’t silently rewrite your whole store in the background.

AI-powered actions are metered with a transparent credit balance, so you always see what each action costs and how many credits you have left.

Generate product descriptions, SEO titles/meta/keywords, and product FAQs. Import a product from a URL (AI also suggests categories and tags on that draft). Edit images and remove backgrounds. Power smart on-site product search and cross-sell suggestions, and answer questions about your store in a chat assistant.

The interface is available in English, Hebrew, Portuguese, Spanish, French, and Italian, with full right-to-left (RTL) support, so you can work in the language and direction you prefer.

WooDonkey is a self-serve subscription with plans starting at $99/month, billed securely through Stripe. Every account starts with a free 14-day trial (100 AI credits, no credit card), so you can explore everything before you pick a plan.

No. The 14-day trial requires no credit card. You only add billing details if you decide to continue.

Yes. Subscriptions are fully self-serve and managed inside the app, including upgrades and changes.

As a rule we don’t offer refunds – that’s exactly why we give you a 14-day free trial with no credit card, so you can try everything first. If you’re ever unsure, reach out to our support team and we’ll help you find the best solution.

We never delete the data on your store – your products, orders, gift cards, and other WooCommerce data stay exactly where they are. WooDonkey’s storefront features (promotions, smart coupons, the add-to-cart popup, and so on) need an active subscription to keep running, so those stop working once the subscription ends.

Create an account, connect your WooCommerce store, install the companion plugin, and let your store data sync. A guided setup wizard and checklist walk you through it.

To load fast, WooDonkey syncs a mirror of your products, orders, and customers into its own database. Some screens read live from your store, while others read the fast local mirror.

The local data-sync mirror is built for speed and loads catalog, order, and customer data dramatically faster than browsing wp-admin directly.

You can open support tickets with screenshots and attachments directly inside the app and track the team’s replies.

Your data is used only to power your dashboard and store features. For full details on how we handle and protect it, see our Privacy Policy.