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Privacy Policy

Scope
This section explains how the Company collects, uses, shares, and protects personal data in connection with the Site and the Products, including both free and paid Products.

Data Controller
The Company is the controller of personal data collected through the Site and through the Company’s direct interactions with Customers (for example, data submitted via forms or support requests). Purchase, billing, license management, and invoice-related data processed through the Third-Party Platform may be processed under that platform’s terms and privacy practices.

What data we collect
Depending on how you use the Site and Products, we may collect and process the following categories of data:

(a) Mailing list data (if you opt in):

  • Full name

  • Email address
    Mailing list management may be handled through Mailchimp.

(b) Support/Forms Data (submitted voluntarily):

  • Name and email address

  • License key(s) (where relevant)

  • Information about how you use our Products

  • Website environment details you provide (such as WordPress/WooCommerce versions, hosting/server configuration details, active theme/plugins, error messages, logs, screenshots, and other troubleshooting information)

  • Any additional information you voluntarily provide in free-text fields or attachments

(c) Technical and Site usage data (to operate the Site):

  • IP address

  • Device and browser information

  • Approximate location (derived from IP address)

  • Site usage information (such as pages visited and interactions), where enabled and permitted

(d) Product-related operational data:

  • License status and Product entitlement information necessary to provide updates and support (where applicable)

  • Information required to deliver requested functionality, troubleshoot issues, prevent fraud/abuse, and maintain security

WooDonkey Easy GTM and API Services (api.woodonkey.com)
Certain Products (including WooDonkey Easy GTM) may provide functionality that connects your website to third-party services (for example, Google Tag Manager and Google Analytics) and may do so through the Company’s API Services at api.woodonkey.com.

When you use such functionality, the Company may process limited data required to provide and maintain the connection (for example, requests sent from your site to our API, technical identifiers, and diagnostic information). We do not intend to collect or store your Google account credentials through the Site. You remain responsible for your third-party accounts, configurations, permissions, and settings.

How we use personal data (purposes)
We may use personal data to:

  • Operate and secure the Site

  • Respond to inquiries and provide support

  • Provide Product updates, license-related functionality (where applicable), and troubleshooting assistance

  • Manage mailing list subscriptions and send updates/announcements when you opt in

  • Prevent fraud, abuse, and unauthorized use

  • Comply with legal and regulatory obligations

  • Improve our Products and services (using aggregated or non-identifying insights where possible)

Legal bases (where GDPR applies)
Where GDPR applies, we rely on one or more of the following legal bases:

  • Contract: processing necessary to provide Products/support you request

  • Legitimate interests: operating, securing, and improving the Site and Products; preventing fraud/abuse; responding to requests

  • Consent: for mailing list subscriptions and certain analytics/marketing technologies where required

  • Legal obligation: compliance with tax, accounting, or other legal requirements

Sharing and disclosure
We may share personal data with trusted service providers only as necessary to operate the business and provide the Site/Products, including:

  • Mailchimp (for mailing list management, where you opt in)

  • Hosting, email delivery, support tooling, and security providers

  • Analytics providers, where enabled and permitted

  • professional advisors (legal, accounting) where necessary

  • The Third-Party Platform (currently Freemius) in relation to purchases, licenses, subscriptions, and invoices processed through that platform

We may also disclose information if required by law, court order, or to protect rights, safety, and security.

International transfers
Some service providers may process data outside Cyprus and/or the EEA. Where applicable, we take steps intended to ensure appropriate safeguards for cross-border transfers.

Retention
We retain personal data only as long as reasonably necessary for the purposes described in these Terms, including supporting Customers, maintaining records, complying with legal obligations, and preventing abuse.

Security
We implement reasonable technical and organizational measures intended to protect personal data. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.

Your rights
Depending on your jurisdiction, you may have rights to request access, correction, deletion, restriction, objection to certain processing, and data portability where applicable. To exercise rights, registered customers can contact us through the in-app support ticket system in their WooDonkey account. For mailing list emails, you can unsubscribe at any time using the unsubscribe link in our emails.

Voluntary submission
Except where we need certain details to respond to your request, the information you choose to provide through forms or support channels is voluntary. You acknowledge you are responsible for the content of the information you submit and for ensuring you are authorized to share it.

Children
The Site and Products are not intended for children under 16. We do not knowingly collect personal data from children under 16.