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Terms & Conditions

Last updated: March 11, 2026

1) Acceptance of Terms
These Terms & Conditions (the “Terms”) govern your access to and use of the WooDonkey website (the “Site”) and the purchase, download, installation, and use of WooDonkey WordPress/WooCommerce plugins and related services (the “Products”), including both free and paid Products. By using the Site or any Product, you agree to these Terms. If you do not agree, do not use the Site or the Products.

2) Company Details
Ulisses Digital Ltd (registration no. HE432888)
VAT: CY10432888A
Address: 10 Spyrou Kyprianou, 4001, Limassol, Cyprus
Support: available to registered customers through the in-app support ticket system in your WooDonkey account

3) Definitions
Company, we, us, our – Ulisses Digital Ltd operating the WooDonkey brand.
You, your, Customer – the person or entity accessing the Site or using/purchasing the Products.
Products – WordPress/WooCommerce plugins (including free plugins), license keys, updates, documentation, and related services provided under the WooDonkey brand.
License – a subscription/license key or activation method enabling Product updates, support, and/or access to Product features as described at purchase.
Subscription Term – the billing period displayed at checkout (monthly, annual, or other).
Third-Party Platform – the external platform used to process purchases, manage subscriptions/licenses, and issue invoices (currently Freemius).
API Services – services operated by the Company and/or its infrastructure under api.woodonkey.com that enable certain Product functionality (for example, connectivity features in specific plugins).
Support/Forms Data – information you submit through forms, support requests, or other inputs on the Site, which may include your name, email address, license key(s), Product usage details, website environment details, and any additional information you choose to provide.

4) Eligibility
You represent that you are at least 18 years old and have the legal capacity to enter into these Terms. If you purchase or use the Products on behalf of a business, you confirm you have authority to bind that business.

5) Third-Party Platform for Checkout, Licensing, and Invoices
All purchasing, payment processing, license issuance, subscription management (including upgrades/downgrades and cancellations), account management related to orders, and invoice generation are handled by a Third-Party Platform (currently Freemius). The Company does not process card payments directly on the Site and does not operate billing user accounts on the Site for these transactions.

Your use of the checkout and licensing flow may also be subject to the Third-Party Platform’s terms and privacy practices in addition to these Terms. In the event of a conflict, these Terms govern your relationship with the Company regarding the Site and Products, and the Third-Party Platform’s terms govern payment processing and their platform services.

6) Digital Delivery
Products are delivered digitally (download and/or license activation). Delivery is considered complete when the download link, license activation, and/or access is made available to you.

7) License Grant
Subject to payment and your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Product according to the plan and limits displayed at purchase.

8) License Restrictions and Prohibited Use
You may not:

  • Resell, redistribute, sublicense, rent, lease, or share License keys

  • Copy, modify, translate, adapt, or create derivative works of the Products except as permitted by applicable law

  • Bypass licensing, access controls, or technical limitations

  • Reverse engineer or attempt to extract source code, except where such restriction is prohibited by law

  • Use the Products or Site for unlawful activity or to infringe third-party rights

  • Attempt to disrupt, probe, scan, or gain unauthorized access to the Site or related systems

Violation of these restrictions may result in suspension or termination of your License and access.

9) Subscriptions, Renewals, Cancellation, and Expiration
For paid Products, renewals may occur automatically at the end of each Subscription Term if enabled at checkout or within the Third-Party Platform settings. You can cancel renewal at any time through the Third-Party Platform. Cancellation stops future renewals and charges. It does not automatically refund amounts already paid for the current Subscription Term, unless required by law or explicitly stated in the Refund Policy below.

If your subscription expires or is cancelled, you may lose access to updates and technical support. Your ability to continue using the installed Product version may depend on the Product and licensing method described at purchase.

10) Support and Updates
If your plan includes support, support generally covers installation and activation issues, reproducible bugs in supported environments, and usage questions within the documented scope.

Support does not include custom development, bespoke feature work, third-party theme/plugin conflict resolution beyond reasonable diagnostics, server administration, malware cleanup, performance tuning outside the Product’s scope, or restoration of your site, content, or database.

We may release updates to improve security, compatibility, performance, or features. You are responsible for applying updates, maintaining backups, and using safe deployment practices (including staging environments when appropriate).

11) Refund Policy (Paid Products)
You may request a full refund for any reason within 14 days from the purchase date (the “Refund Period”).

Refund requests must be submitted through our support channel and should include:

  • Order email and/or order ID

  • Product name

  • A brief reason for the request (optional)

If your refund request is approved, the refund will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

If you initiate a chargeback or payment dispute without contacting us first, we may suspend your License and access while the dispute is investigated.

12) User Responsibility, Voluntary Submission of Information, and Assumption of Risk
You acknowledge and agree that your use of the Products (including free and paid Products) is at your sole risk. You are solely responsible for your website, hosting environment, configurations, security, data integrity, and backups, including any changes made after installing, updating, configuring, or using the Products.

You are responsible for ensuring your environment meets any requirements stated on the Product page or documentation, and for testing updates or configuration changes before deploying to a live site.

Any information you provide to the Company through the Site, forms, support channels, or otherwise (including Support/Forms Data) is submitted voluntarily. You are responsible for the content of the information you submit and for ensuring that you do not submit any data you are not authorized to share. Do not submit sensitive personal data unless it is necessary for your request and you choose to provide it.

13) Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Site and Products are provided “as is” and “as available.” The Company disclaims all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

The Company does not warrant that the Products will be uninterrupted, error-free, secure, or compatible with every hosting environment, theme, plugin, or third-party service combination. The Company does not warrant that use of the Products will achieve any specific commercial results.

Nothing in these Terms excludes or limits rights or warranties that cannot be excluded under applicable law.

14) Limitation of Liability
You acknowledge and agree that the Products are tools that you choose to install and run in your own environment, and that you remain fully responsible for your website’s operation and outcomes.

To the maximum extent permitted by applicable law:

  • The Company shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, business, goodwill, or business interruption arising out of or related to the Site or the Products, even if advised of the possibility of such damages

  • The Company shall not be liable for any data loss, corruption, security incident, downtime, or technical issue that arises from or is related to your hosting environment, your configuration, third-party themes/plugins/services, or your failure to maintain backups and safe deployment practices

  • The Company’s total aggregate liability for any claim arising out of or related to the Site or the Products shall not exceed the amount you paid for the relevant Product

Where applicable under the Refund Policy, and at the Company’s sole discretion, the Company’s obligation shall be limited to providing a refund or credit for the purchase price of the relevant paid Product, and nothing more.

Nothing in these Terms excludes or limits liability where it cannot be excluded or limited under applicable law.

15) Third-Party Services, Dependencies, and External Changes
Products may integrate with or depend on third-party platforms and services, including WordPress, WooCommerce, themes, plugins, hosting providers, and external APIs. The Company is not responsible for third-party availability, changes, downtime, or incompatibilities introduced by third parties.

If third-party changes impact functionality, the Company may make commercially reasonable efforts to address compatibility, but does not guarantee continued compatibility with every third-party version or configuration.

16) Intellectual Property
All rights, title, and interest in and to the Site and Products (including code, design, text, branding, and documentation) are owned by the Company or its licensors and are protected by applicable laws. You do not acquire ownership of any Product, only the limited license described in these Terms.

17) Feedback
If you provide suggestions, ideas, or feedback about the Site or Products, you grant the Company a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and incorporate that feedback into its products and services without compensation to you.

18) Mailing List and Marketing Communications
The Site may offer an option to subscribe to updates through forms (including contact forms). If you opt in, we may collect your full name and email address and send Product updates, announcements, and related communications. Our mailing list may be managed through a third-party email marketing provider (currently Mailchimp).

You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email.

Transactional communications (such as support replies, security notices, and purchase/license notices) are not marketing and may still be sent as needed to provide the Products or comply with legal obligations.

19) Privacy Policy

19.1 Scope
This section explains how the Company collects, uses, shares, and protects personal data in connection with the Site and the Products, including both free and paid Products.

19.2 Data Controller
The Company is the controller of personal data collected through the Site and through the Company’s direct interactions with Customers (for example, data submitted via forms or support requests). Purchase, billing, license management, and invoice-related data processed through the Third-Party Platform may be processed under that platform’s terms and privacy practices.

19.3 What data we collect
Depending on how you use the Site and Products, we may collect and process the following categories of data:

(a) Mailing list data (if you opt in):

  • Full name

  • Email address
    Mailing list management may be handled through Mailchimp.

(b) Support/Forms Data (submitted voluntarily):

  • Name and email address

  • License key(s) (where relevant)

  • Information about how you use our Products

  • Website environment details you provide (such as WordPress/WooCommerce versions, hosting/server configuration details, active theme/plugins, error messages, logs, screenshots, and other troubleshooting information)

  • Any additional information you voluntarily provide in free-text fields or attachments

(c) Technical and Site usage data (to operate the Site):

  • IP address

  • Device and browser information

  • Approximate location (derived from IP address)

  • Site usage information (such as pages visited and interactions), where enabled and permitted

(d) Product-related operational data:

  • License status and Product entitlement information necessary to provide updates and support (where applicable)

  • Information required to deliver requested functionality, troubleshoot issues, prevent fraud/abuse, and maintain security

19.4 WooDonkey Easy GTM and API Services (api.woodonkey.com)
Certain Products (including WooDonkey Easy GTM) may provide functionality that connects your website to third-party services (for example, Google Tag Manager and Google Analytics) and may do so through the Company’s API Services at api.woodonkey.com.

When you use such functionality, the Company may process limited data required to provide and maintain the connection (for example, requests sent from your site to our API, technical identifiers, and diagnostic information). We do not intend to collect or store your Google account credentials through the Site. You remain responsible for your third-party accounts, configurations, permissions, and settings.

19.5 How we use personal data (purposes)
We may use personal data to:

  • Operate and secure the Site

  • Respond to inquiries and provide support

  • Provide Product updates, license-related functionality (where applicable), and troubleshooting assistance

  • Manage mailing list subscriptions and send updates/announcements when you opt in

  • Prevent fraud, abuse, and unauthorized use

  • Comply with legal and regulatory obligations

  • Improve our Products and services (using aggregated or non-identifying insights where possible)

19.6 Legal bases (where GDPR applies)
Where GDPR applies, we rely on one or more of the following legal bases:

  • Contract: processing necessary to provide Products/support you request

  • Legitimate interests: operating, securing, and improving the Site and Products; preventing fraud/abuse; responding to requests

  • Consent: for mailing list subscriptions and certain analytics/marketing technologies where required

  • Legal obligation: compliance with tax, accounting, or other legal requirements

19.7 Sharing and disclosure
We may share personal data with trusted service providers only as necessary to operate the business and provide the Site/Products, including:

  • Mailchimp (for mailing list management, where you opt in)

  • Hosting, email delivery, support tooling, and security providers

  • Analytics providers, where enabled and permitted

  • professional advisors (legal, accounting) where necessary

  • The Third-Party Platform (currently Freemius) in relation to purchases, licenses, subscriptions, and invoices processed through that platform

We may also disclose information if required by law, court order, or to protect rights, safety, and security.

19.8 International transfers
Some service providers may process data outside Cyprus and/or the EEA. Where applicable, we take steps intended to ensure appropriate safeguards for cross-border transfers.

19.9 Retention
We retain personal data only as long as reasonably necessary for the purposes described in these Terms, including supporting Customers, maintaining records, complying with legal obligations, and preventing abuse.

19.10 Security
We implement reasonable technical and organizational measures intended to protect personal data. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.

19.11 Your rights
Depending on your jurisdiction, you may have rights to request access, correction, deletion, restriction, objection to certain processing, and data portability where applicable. To exercise rights, registered customers can contact us through the in-app support ticket system in their WooDonkey account. For mailing list emails, you can unsubscribe at any time using the unsubscribe link in our emails.

19.12 Voluntary submission
Except where we need certain details to respond to your request, the information you choose to provide through forms or support channels is voluntary. You acknowledge you are responsible for the content of the information you submit and for ensuring you are authorized to share it.

19.13 Children
The Site and Products are not intended for children under 16. We do not knowingly collect personal data from children under 16.

20) Cookie Policy
We may use cookies and similar technologies to operate the Site and, where enabled, to remember preferences and understand how the Site is used. Some cookies are strictly necessary for Site functionality and security. Other cookies (such as analytics or marketing cookies) may be used only where enabled and where required consent has been obtained.

You can manage cookies through your browser settings and, where applicable, through cookie preference tools on the Site. Blocking cookies may impact Site functionality.

21) Suspension and Termination
The Company may suspend or terminate access to the Site, a Product, or a License if:

  • You violate these Terms

  • We reasonably suspect fraud, abuse, or unlawful use

  • suspension is required to protect security, comply with law, or respond to legal requests

22) Force Majeure
The Company is not liable for delays or failures caused by events beyond its reasonable control, including failures of hosting providers, internet or power outages, Third-Party Platform downtime, natural disasters, labor disputes, governmental actions, or other force majeure events.

23) Changes to Products and Terms
We may update the Products and these Terms from time to time. Changes become effective when posted on the Site (or as otherwise stated). Continued use after changes become effective means you accept the updated Terms.

24) Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Cyprus. Courts in Cyprus will have jurisdiction, subject to any mandatory consumer protection rules that apply in your country of residence.

25) Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

26) No Waiver
If the Company does not enforce a provision of these Terms, that does not waive its right to enforce that provision later.

27) Assignment
You may not assign or transfer your rights or obligations under these Terms without the Company’s prior written consent. The Company may assign these Terms as part of a merger, acquisition, restructuring, or sale of assets.

28) Entire Agreement
These Terms, together with any Product-specific terms shown at checkout or in order confirmations, constitute the entire agreement between you and the Company regarding the Site and Products.

29) Language
If these Terms are translated into another language and there is any inconsistency, the English version will control to the maximum extent permitted by law.

30) Contact
For support and legal inquiries, registered customers can contact us through the in-app support ticket system in their WooDonkey account.