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How to view and manage site users

Manage WordPress users from the dashboard. Shoppers still check out on WooCommerce. Site Users is live through the companion. It is not the Customers list and not your WooDonkey login.

What it is

In the sidebar, open Site Settings, then Site Users. The page lists every WordPress user on the connected store, not only buyers. Roles & Permissions is a different sidebar item. Customers is a different sidebar item.

How it helps you

You search a WordPress user, change name, email, phone, or role, and send a password reset without opening wp-admin. You do not create or delete users here. Guest checkout buyers without a WordPress account belong on Customers, not here.

What is included

  • Header: Title Site Users. Subtitle All users registered in the store (not just customers). You can update details, change roles, and send password resets. When loaded: · N users.
  • Live list: Users come through the companion. This is not a local mirror like Customers. Demo stores can serve a seeded cache. Live stores wait on the companion.
  • Search: Placeholder Search by name, email, or username… Button Search (phone: icon, aria Search). Max 100 characters. Submit resets to page 1.
  • Role filter: Select placeholder All roles. First item All roles, then each WordPress role name from the store. Changing it resets to page 1.
  • Pagination: 50 users per page. Previous, Next, Page N of M. There is no Show 50 / 100 / 200 / 500 control.
  • Columns (desktop): Button Columns (N). Popover: Search columns…, Select all / Clear all, N of M. Group heading Columns. All seven default on: First Name, Last Name, Username, Email, Phone, Role, Registered. Choices persist in this browser. No Rename column. Phone has no Columns button.
  • Table: Role shows badges, or – if none. Empty cells -. Registered is YYYY-MM-DD. Empty: No users found. Error: Failed to load users or the error text.
  • Phone cards: Display name (or first and last, or email, or #id), email, role badges, Edit. Empty No users found.
  • Edit User: Button Edit opens a dialog titled Edit User. Fields First Name, Last Name, Display Name, Email, Phone, Role (placeholder Select a role, each option is Name (slug)), New Password (optional) with placeholder Leave blank to keep unchanged. Save. Cancel. Toast User updated. Password shorter than 6 characters: Password must be at least 6 characters.
  • Role on save: The Role field is a single select. It starts with the first listed role on that user. Saving sends that one role.
  • Password reset: In the same dialog, Email this user a password reset link. Helper: The user will receive an email with a link to choose a new password themselves. Toast Password reset link sent to the address the companion returns.
  • Export to CSV: Button Export to CSV. Dialog title Export to CSV. Helper: Choose which columns to include in the file. The active filter will be applied to the export. Select all / Clear all. N of M selected. Cancel. Download file. Loading Exporting users… Success Exported N users. Fail Export failed. Filename site-users.csv. No row checkboxes. Default all seven columns. Walks pages of 100, capped at 500 pages. Uses the current search and role filter.
  • No store: There is no Connect store card. Export to CSV is disabled. The table can show empty.
  • Not on this page: No create user, no delete user, no spend stats, no Roles tab. Companion is required. There is no shortcode.

How to turn on and manage each capability

Open Site Users

  1. In the sidebar, open Site Settings.
  2. Click Site Users.

Search and filter

  1. Type a name, email, or username (max 100 characters), then click Search.
  2. Open All roles and pick a WordPress role, or leave All roles. The list resets to page 1.

Choose columns

  1. On desktop, click Columns (N).
  2. Check or clear First Name, Last Name, Username, Email, Phone, Role, or Registered. Use Select all or Clear all if you need to.

Edit a user

  1. Click Edit on the row or card.
  2. Change First Name, Last Name, Display Name, Email, Phone, or Role. Optional: type a new password of at least 6 characters, or leave New Password (optional) blank.
  3. Click Save.

Send a password reset

  1. Click Edit.
  2. Click Email this user a password reset link.

Export to CSV

  1. Click Export to CSV.
  2. Pick columns, then click Download file. The current search and role filter apply.

What to know before you start

  • The companion must be installed and active. This list is live, not a local copy.
  • Site Users is not Customers. Guest buyers without a WordPress user are not here.
  • This is not your WooDonkey login account.
  • There is no create user and no delete user on this page.
  • Page size is 50. There is no shortcode.

Problems you may hit, and how to fix them

  • Symptom: Failed to load users. Fix: Install and activate the companion, then open Settings and confirm Store data sync can talk to the store.
  • Symptom: No users found. Fix: Clear Search and set All roles. If the store has no WordPress users besides you, the empty copy is expected.
  • Symptom: Export to CSV is disabled. Fix: Connect a store first. This page has no Connect store card.
  • Symptom: Export failed. Fix: Keep at least one column checked. Retry after the companion is reachable.
  • Symptom: Password must be at least 6 characters. Fix: Expected. Use 6 or more characters, or leave New Password (optional) blank.
  • Symptom: Filling Edit User did not create a user. Fix: Expected. Create the WordPress user in wp-admin. This dialog only edits an existing row.
  • Symptom: The row shows several role badges, but Edit User has one Role select. Fix: Expected. The select starts with the first listed role. Saving sends that one role.

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